Most hotels do offer a laundry service and in some cities Laundromats are also available. However, we can always find solutions for the laundry issue depend on the trip.

Electrical plugs and outlets differ throughout the world. We recommend bringing a universal travel adaptor that’s suitable for the countries you are travelling to.

Your Travel Director will assist you with a doctor’s visit or hospitalisation should you require. Our Operations Department in the relevant country will contact you to offer assistance and advice, coordinate with your travel insurance company and keep in touch until you are able to re-join the trip or return home. This service is included in the cost of your trip; however it is not a replacement for travel insurance, which we strongly advise you to purchase.

We regret that no refunds can be made for absences from a trip, including experiences such as missed meals or sightseeing.

This will depend on not only your personal preference, but the destinations you’re visiting and the time of year you’ll be travelling. We’d recommend bringing at least one smart outfit for special evenings.

Yes, in most circumstances you’re able to travel with a wheelchair on your trip, as long as you’re travelling with someone who’s willing to provide personal assistance. Please advise us at the time of booking if you plan to bring a wheelchair to ensure we can meet your requirements.

You are responsible for obtaining all necessary visas prior to the departure of your trip. Depending on your nationality, you may need visas to enter certain countries included on your trip. Obtaining visas can take up to six weeks prior to your departure. It is strongly advised that you consult the local Consulate or Embassy of the country you are visiting well in advance to determine which visas they require.

Passports are needed when travelling outside of your home country. Your passport should be valid for at least six months beyond the conclusion of your trip.

We strongly recommend that you purchase travel insurance for peace of mind before and during your trip. It’s important that you protect yourself in case of trip cancellations, baggage delays or loss of baggage, and medical expenses.

Yes, we can. And we take it very seriously when it comes to your children’s education. Send us an enquiry specifying that you would like to travel to Switzerland for a summer camp or for visiting some private schools, we will response in time to provide all the necessary information.