Most hotels do offer a laundry service and in some cities Laundromats are also available. However, we can always find solutions for the laundry issue depend on the trip.
Electrical plugs and outlets differ throughout the world. We recommend bringing a universal travel adaptor that’s suitable for the countries you are travelling to.
Your Travel Director will assist you with a doctor’s visit or hospitalisation should you require. Our Operations Department in the relevant country will contact you to offer assistance and advice, coordinate with your travel insurance company and keep in touch until you are able to re-join the trip or return home. This service is included in the cost of your trip; however it is not a replacement for travel insurance, which we strongly advise you to purchase.
We regret that no refunds can be made for absences from a trip, including experiences such as missed meals or sightseeing.
This will depend on not only your personal preference, but the destinations you’re visiting and the time of year you’ll be travelling. We’d recommend bringing at least one smart outfit for special evenings.
Yes, in most circumstances you’re able to travel with a wheelchair on your trip, as long as you’re travelling with someone who’s willing to provide personal assistance. Please advise us at the time of booking if you plan to bring a wheelchair to ensure we can meet your requirements.
You are responsible for obtaining all necessary visas prior to the departure of your trip. Depending on your nationality, you may need visas to enter certain countries included on your trip. Obtaining visas can take up to six weeks prior to your departure. It is strongly advised that you consult the local Consulate or Embassy of the country you are visiting well in advance to determine which visas they require.
Passports are needed when travelling outside of your home country. Your passport should be valid for at least six months beyond the conclusion of your trip.
We strongly recommend that you purchase travel insurance for peace of mind before and during your trip. It’s important that you protect yourself in case of trip cancellations, baggage delays or loss of baggage, and medical expenses.
Transfers will depend on the trip you choose and vary amongst destinations. In general, if you are joining or departing your guided holiday on the first or last day, return transfers between the airport and hotel are included. You’ll find specific information on your itinerary’s page.
We regret that we cannot exchange, refund, transfer or return tickets unless the event in question is cancelled or details of the event are significantly changed (for example venue, date etc)
As soon as an event is officially cancelled we'll contact you via the contact details you gave us when you booked your tickets, and explain what happens next. If a show is being rescheduled, you will be given a choice between attending the rescheduled event or getting your money back. If you have the tickets in hand, you may be asked to return them to us before we can issue a refund.
Yes it is. For security when booking, your details are transmitted using industry standard 128 bit SSL (secure socket layer) encryption. You'll need to be using a browser compatible with SSL (most modern ones are).
We only take payments by credit or debit cards and PayPal. We accept Visa, MasterCard. We regret that we do not accept American Express or Diners Club cards. We cannot accept payments by cash. If you wish to pay by these methods, you should contact the venue directly to see if they can help.
If your group consists of 10 or more people, then please contact our Groups Department who will be happy to assist you with your enquiry and see what we can arrange for you
The four national languages of Switzerland are German, French, Italian, and Romanch.
We accept international bank transfers in Swiss Francs, Euros, and US Dollars. For bank informations please contact us at: [email protected]
From May to September in the summer, and from December to February for the winter season.
During winter, Switzerland is one hour ahead of GMT; during the summer (April – September), the clocks move one hour forward.
Yes, we can. And we take it very seriously when it comes to your children’s education. Send us an enquiry specifying that you would like to travel to Switzerland for a summer camp or for visiting some private schools, we will response in time to provide all the necessary information.
We provide for our guests, a complete range of cosmetic & healthcare treatments in our carefully selected Swiss private clinics. From beauty treatments to cosmetic procedures and surgeries, healthcare programs, and body check-ups, Switzerland offers the most advanced technologies, reliable infrastructures and competent doctors in the world. A personalised treatment program will be made according to your specific physical conditions and desires. For more information please contact us at: [email protected]